HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Normal processing can take between 1-4 business days depending on current volume of orders. Once your order is processed, it will be shipped via USPS first class mail with normal delivery times ranging from 3-5 business days inside the United States and anywhere from 1-3 weeks outside of the US. Once your order has been shipped you will receive a tracking number to the email provided upon checkout. Please note many of our items are preorder items and expected ship dates will be listed in the description.
I STILL DON’T HAVE MY ORDER, WHAT SHOULD I DO?
Normal domestic orders take between 6 and 10 business days (weekends and holidays not included) to arrive based on your order, location, etc…but sometimes extraneous factors can hold up delivery. International orders can sometimes take over 3 weeks to arrive. First thing you should do is check the email you entered upon checkout. If your order has shipped, you will have your tracking info in your inbox. If there is something holding up the shipment of your order we will also email you. If it has been more than 10 business days and you haven’t heard from us, please email your order info and full name to firstname.lastname@example.org and we will respond to you within 48 hours.
I STILL DON’T HAVE MY ORDER, WHAT SHOULD I NOT DO?
First, check your item purchased. There is a good chance this was a preorder item an expected ship date a couple weeks in the future. If it wasnt a preorder item and has been more than 10 business days you don’t have your order yet there is probably a very good reason. If you are hoping to receive your order promptly, do not try to resolve it by filing a claim with your credit card company or payment processor. This will just delay the process even more. For any orders that are held up because of a problem on our end we will usually compensate you with discount codes for future orders, free items from the store, etc…but we ask you please be respectful and don’t harass us, or the bands, via social media threats, or nasty emails. Please politely email us at email@example.com and we will gladly take care of you.
I ENTERED THE WRONG SHIPPING INFO OR ORDERED THE WRONG ITEM, WHAT CAN I DO?
Immediately email us at firstname.lastname@example.org letting us know of your order mistake. If the item hasn’t been processed yet we can easily fix it. However, if the order has been processed and shipped it will make things a bit more complicated. We will do our best to work with you to correct the mistake but please note the buyer will be responsible for any shipping charges to correct any mistakes made on their behalf.
DO YOU GUYS OFFER REFUNDS OR EXCHANGES?
Technically, our policy is that all sales are final. However, we don’t ever want an Absolute Merch customer to be bummed about an item they bought on our site and will work with you to potentially refund or exchange any items. Just note that any item you want to exchange or return will require that the buyer covers the cost of any postage, and any returns that are accepted will incur a 10% restocking fee. If you would like to request a refund or exchange, shoot us an email at email@example.com and we’ll get back to you within 48 hours.
YOU GUYS SHIPPED ME THE WRONG ORDER OR MY ORDER IN INCOMPLETE, WHAT SHOULD I DO?
We always do our best to make sure that all orders are shipped perfectly, however we are human and sometimes mistakes are made. If something is off in your order, please email us at firstname.lastname@example.org with your full name and order info, as well as the mistake in your order and we will work to correct it in a timely manner. Please be patient with us, and we will make the mistake up to you with discount codes, free items, or anything else you think would be fair.
YOUR SITE IS SUPER COOL AND I REALLY WANT TO SELL MY BAND’S MERCH HERE BUT WE DON’T HAVE ANY YET. IS THAT A PROBLEM?
No! We can set up your store, print, and fulfill all of your orders with absolutely no upfront cost to you. Just email us at email@example.com and we’ll get you started.
I NEED MERCH FOR AN UPCOMING SHOW BUT CAN’T AFFORD TO PRINT THE CRAZY MINIMUMS THAT OTHER MERCH COMPANIES ASK FOR. WHAT SHOULD I DO?
The easy answer is you should print with us! We don’t have a minimum order, so even if you only 5 shirts done for a show, event, etc…we can make it happen. Email us at firstname.lastname@example.org and we’ll get you going!
YOU GUYS DIDN’T ANSWER MY QUESTION HERE, WHAT THE HECK?!?!
If your question doesn’t show up in the FAQ, don’t worry. Just shoot us an email at email@example.com and we’ll get back to you within 2-3 business days.